What is it?
Once you have bought the Protection Plan, you simply do not need to worry about paying for repairs or call out fees should your product develop a fault.
What does the Protection Plan actually cover?
Repairs or replacement costs following mechanical or electrical breakdown.
Are all costs paid for?
Yes. Call out, labour, transportation and replacement parts and VAT.
How do I make a claim?
You simply call the protection plan administrators on 01234 245900 to register a claim, opening hours are 9am – 8pm Monday to Friday and Saturday & Sundays 10am-4pm.
Who are the administrators of the scheme?
Retra - The Radio Electrical & Television Retailers Association established in 1942, serving the customers of some 1,250 member companies with over 1,800 outlets, retra ensures the highest standards of service with members agreeing and signing up to a strict Code of Practice.
Who carries out repairs?
Repairs are carried out by your local authorised service agent or product manufacturer who will be equipped and trained to provide the required service.
What if the product cannot be repaired?
If this is the case, or it is beyond economical repair the plan will cover the cost of a replacement product, matching the specification of the original product.
Who pays for any service costs?
The protection plan will cover all services costs and will pay your repairer directly; there is nothing for you to pay. Once you have taken to the cover you can be assured of complete protection.
Are there any exclusions?
Yes, but kept to a sensible minimum. Cover does not include cleaning, tuning, batteries, blockages, misuse or accidental breakage and the like. Your household insurance may give you cover against accidental breakage, fire, theft, flood.
How do I purchase a protection plan?
You can purchase a protection plan by ticking the appropriate box.
With Retracare you will receive:
1. Protection against repair charges
2. Unlimited number of repairs
3. New for old repair product*
4. Simple claim procedure
Further information can be found under the links to pages below:
The following documents are in pdf format. To view the documents, you will need Acrobat Reader. Use the following links to open the document if you already have Acrobat Reader installed.